1. Introduction
Our website https://claritalk.com (the “website”) uses cookies and related technologies such as local storage, scripts and pixels (together “cookies”). Third parties we work with also place cookies. The website is operated by SalesNote BV, Staatsbaan 305, 9870 Zulte, Belgium.
2. What are cookies?
A cookie is a small file sent with pages of this website and stored by your browser on your device. The information in it can be sent back to our servers or those of the relevant third parties on a later visit.
3. Consent
On your first visit we ask for your choice. As long as you have not chosen or have declined, we only place strictly necessary cookies and Google Consent Mode is set to “denied”: statistics, advertising and marketing tools then do not load, or load without cookies. Your choice is stored locally in your browser (ct-consent-v1). You can change it at any time by clearing your browser data for claritalk.com; we will ask again on your next visit.
4. Cookies we use
4.1 Strictly necessary
- ct-consent-v1 (local storage, until you clear it) — stores your cookie choice.
4.2 Statistics — only with consent
- Google Tag Manager (GTM-P96QFRHB) — loads and manages the measurement tools below according to your choice.
- Google Analytics 4 — _ga (2 years), _ga_* (2 years): counting page views, scroll depth, clicks and sources.
- Zoho PageSense — zps-* and zab* (up to 1 year): anonymous insight into how pages are used (click and scroll behaviour).
4.3 Advertising — only with consent
- Google Ads — _gcl_au, _gcl_ls (up to 90 days): measuring which ads lead to a request. We do not use this to show personalised ads based on your profile.
4.4 Chat and customer relationship — only with consent
- Zoho SalesIQ — including siqlsdb, utsdb, zld*, *-_zldt (up to 1 year): running the chat widget and linking a visit to a request you leave yourself (for example a demo or contact form).
5. Data sharing
Data from these cookies is shared with Google (Tag Manager, Analytics, Ads) and Zoho (SalesIQ, PageSense) as our processors. Please also read their privacy policies: Google and Zoho. Where data ends up outside the EEA, this happens with appropriate safeguards such as standard contractual clauses.
6. Your rights
You have the right of access, rectification, erasure, restriction, portability and objection, and you can always withdraw your consent. More details are in our privacy policy. Questions? Email info@claritalk.com. You can also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).
7. Managing cookies in your browser
You can also refuse or delete cookies through your browser settings. Note that some parts of the website may then no longer work properly.