1. Identity of the service provider
The Claritalk software platform is offered by:
SalesNote BV · VAT: BE0765.323.961 · Registered office: Staatsbaan 305, 9870 Zulte, Belgium · Website: https://claritalk.com · Email: support@claritalk.com · Tel: +32 56 89 42 96
Claritalk is a software product developed and operated by SalesNote BV.
2. Applicability
These terms apply to:
- any use of the Claritalk platform;
- any registration for a trial period;
- any freemium use;
- any paid subscription (monthly or annual);
- any agreement between SalesNote BV and the customer.
By creating an account or using Claritalk, the customer fully and unconditionally accepts these terms.
3. Description of the service
Claritalk is a cloud-based Software-as-a-Service (SaaS) platform that:
- analyses conversations and meetings;
- processes audio and text input;
- generates transcripts;
- detects summaries and action items;
- generates AI-based insights and coaching;
- enables integrations with CRM and communication systems.
Claritalk can analyse conversations from phone, digital or in-person interactions and turn them into structured information and insights. The service is delivered over the internet and requires no local installation.
4. Account and access
The customer:
- provides correct registration details;
- is responsible for all activity under their account;
- keeps access credentials confidential;
- uses Claritalk only in accordance with applicable law.
SalesNote BV reserves the right to suspend accounts temporarily or permanently in case of:
- breach of these terms;
- non-payment;
- security incidents;
- misuse of the service.
5. Licence
SalesNote BV grants the customer a non-exclusive, non-transferable, revocable and limited licence for the duration of the chosen subscription.
It is expressly prohibited to:
- copy the software;
- extract source code;
- apply reverse engineering;
- train AI models on Claritalk output;
- develop competing software based on the platform.
6. Trial and freemium use
Claritalk may offer a free trial or freemium licence. These:
- are provided without an SLA;
- may contain functional limitations;
- may be terminated at any time;
- carry no guarantee of availability.
7. Subscriptions and renewal
Claritalk offers monthly and annual licences. Subscriptions:
- are invoiced in advance;
- renew automatically;
- remain active until cancelled.
Cancellation
- Monthly licences: can be cancelled with 30 days' notice.
- Annual licences: can be cancelled before the renewal date.
Amounts paid are non-refundable unless required by law.
8. Payment terms
Invoices are payable within 14 days of the invoice date. In case of late payment:
- statutory interest is due;
- access to Claritalk may be suspended;
- administrative costs may be charged.
9. Data, privacy and GDPR
SalesNote BV processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian and European law.
The customer:
- remains the controller for all data entered;
- is responsible for lawfully recording conversations;
- must inform data subjects about recording and processing.
Claritalk acts as a processor of personal data. Processing takes place in accordance with the privacy policy and the cookie policy. Claritalk uses sub-processors for, among other things, cloud hosting, transcription, support, monitoring and analytics; the list is available on request.
10. AI processing and output
The customer acknowledges that:
- AI output is generated automatically;
- transcripts may contain inaccuracies;
- AI recommendations are indicative;
- output does not constitute legal, financial or professional advice.
SalesNote BV does not guarantee complete accuracy, freedom from errors or suitability for decision-making purposes.
11. Availability and maintenance
SalesNote BV aims for high availability of the platform. Maintenance, updates or external factors may cause temporary interruptions. SalesNote BV is not liable for:
- internet outages;
- cloud provider issues;
- third-party API changes;
- integration errors;
- force majeure.
12. Intellectual property
All rights relating to software, AI models, algorithms, documentation and interfaces remain the exclusive property of SalesNote BV.
13. Liability
The liability of SalesNote BV is limited to the subscription amount paid by the customer in the 12 months preceding the event giving rise to the claim. SalesNote BV is not liable for:
- indirect damage;
- loss of profit;
- reputational damage;
- data loss;
- decisions based on AI output.
14. Termination
Upon termination, access to the platform ends and data may be deleted after 30 days.
15. Changes
SalesNote BV may amend these terms subject to notice via the platform or website.
16. Governing law
This agreement is governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of Kortrijk.